Privacy Policy

Facility RX Services ("Facility RX," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit facilityrxservices.com (the "Site") or otherwise interact with us.

By using the Site, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

Information you provide to us directly, such as when you fill out a contact form, request a quote, or otherwise reach out to our team:

• Name
• Company name
• Email address
• Phone number
• Facility address or property location
• Any additional details you submit about your maintenance, repair, or construction service needs

Information collected automatically when you visit the Site:

• IP address
• Browser type and device information
• Pages viewed and time spent on the Site
• Referring website and general location data
• Cookies and similar tracking technologies (see Section 5 below)

We do not knowingly collect sensitive personal information such as Social Security numbers, financial account numbers, or health information through the Site.

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes for facility maintenance, repair, and construction services
• Communicate with you about your project, service request, or account
• Coordinate vendors, technicians, or subcontractors to fulfill service requests
• Operate, maintain, and improve the Site
• Send updates, marketing communications, or promotional offers (only where you have opted in or as otherwise permitted by law)
• Comply with legal obligations and enforce our agreements

3. SMS and Text Messaging

If you provide your mobile phone number and opt in to receive text messages from Facility RX Services, you may receive messages related to service requests, appointment scheduling, quotes, or account communications.

• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing of mobile information to third parties or affiliates is prohibited, except as required for platform functionality (such as our SMS service provider) and normal business operations.
• Message and data rates may apply. Message frequency varies.
• You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.
• Consent to receive text messages is not a condition of purchasing any services from Facility RX Services.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate the Site, manage client communications, or deliver our services (such as our CRM, hosting, and SMS/email platforms), under obligations to protect your data
• Advertising partners, including Google, to measure ad performance and deliver relevant advertising (see Section 5)
• Vendors, technicians, and subcontractors as needed to complete your requested service
• Legal authorities, if required to comply with a law, regulation, subpoena, or legal process
• A successor entity, in the event of a merger, acquisition, or sale of business assets

5. Cookies and Tracking Technologies

The Site uses cookies, Google Tag Manager, and similar technologies to improve your browsing experience, understand how visitors use the Site, and support our advertising efforts.

Google Ads. We advertise on Google and use Google Ads tracking (including conversion tracking and, if enabled, remarketing) to measure the performance of our ads and show relevant ads to people who have previously visited the Site. This means Google may use cookies to serve ads based on your prior visits to the Site or other websites. You can opt out of Google's use of cookies for personalized advertising by visiting Google's Ads Settings (adssettings.google.com), and you can opt out of third-party vendor use of cookies for personalized advertising by visiting the Network Advertising Initiative opt-out page (optout.networkadvertising.org).

You can also control cookies generally through your browser settings. Disabling cookies may affect some features of the Site and may prevent ads from being tailored to your interests.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate business and project records, and comply with legal obligations.

6a. On-Site Service Data

Because our services involve technicians and vendors performing work at client facilities, we may collect additional information in connection with a service visit, including facility access instructions, gate or entry codes, site contact names, work order details, and before/after photos of completed work. This information is used solely to complete the requested service and is shared only with the vendor, technician, or subcontractor assigned to the job. We do not use facility access information for any purpose beyond scheduling and completing service. Clients remain responsible for managing physical access permissions with their own security systems and personnel.

7. Your Choices and Rights

You may:

• Request access to the personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing emails at any time by clicking "unsubscribe" in any email
• Opt out of SMS messages at any time by replying STOP

Depending on your state of residence, you may have additional rights under applicable privacy laws. To exercise any of these rights, contact us using the information in Section 10.

7a. California and Other State Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you may have the right to:

• Know what personal information we have collected about you and why
• Request a copy of that information
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of the "sale" or "sharing" of your personal information, including for cross-context behavioral advertising (such as ad tracking through Google Ads)
• Not be discriminated against for exercising any of these rights

We do not sell personal information for money. To the extent our use of advertising tracking technology (see Section 5) is considered "sharing" under California law, you can opt out by using the browser opt-out links in Section 5, or by contacting us directly at the information in Section 10.

Global Privacy Control. We honor Global Privacy Control (GPC) signals as a valid opt-out request for California residents where required by law.

7b. Third-Party Links

The Site may contain links to third-party websites we do not own or control. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party site you visit.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at:

11. Governing Law

This Privacy Policy is governed by the laws of the State of Michigan, without regard to conflict of law principles.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.